Shipping Policy
How do we send the product?
We offer free shipping for all products on our website. For most accessories, we use UPS, Federal Express, EMS, or USPS for shipping. If you have any specific shipping requirements, please contact our Customer Support at support@arrechouse.com.
Where do we ship the product from?
Products will be shipped from either our warehouse in the United States or Hong Kong, depending on their availability.
What is the estimated delivery date?
Typically, it takes 2-3 business days for processing and an additional 8-12 natural days for delivery. The total delivery time includes both the processing time and the delivery time.
Note:
If any items are out of stock, they will be restocked and shipped immediately upon arrival at our warehouse. The shipping time for such items is usually 35-45 natural days. We appreciate your understanding.
Please provide a secure and reliable delivery address. If you believe the delivery cannot be made safely, kindly provide an alternative address where the package can be delivered. If there are any special shipping instructions required, please mention them at the time of placing the order.
What if the shipment is damaged?
If you encounter any shipping loss, please inform us immediately. Freight forwarders such as UPS, Federal Express, and DHL will not be able to deliver the goods until one week after the delivery.
Where do we deliver?
We deliver to Canada. If you wish to send the product to a different country, please contact our Customer Support at support@arrechouse.com
Is international shipping available?
When you provide an international shipping address during checkout, the system will automatically provide information on the cost and estimated time. If you require further assistance, please feel free to contact us.
How can I track my delivery?
Once your order is shipped, you will receive a tracking number that can be used to trace your package through the tracking tool provided by the logistics company.
What if I can't find the package?
In rare cases, it may not be possible to track your order, even if tracking data from carriers like FedEx or UPS indicates that they have received it. Please don't worry. We will always be there to assist you and ensure that you receive your order. Please make sure to contact us within 30 days. In such cases, it is not possible to file a parcel loss claim with the shipping company, and we have no other option.
Here are a few options:
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The package has not arrived yet. In certain cases, delivery may be delayed by 1-2 business days, and the information may show as "received" on the Internet.
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You can contact the carriers to verify if they have received your package, as this has happened on a few occasions.
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The package may be lost. If you have waited for two business days and still cannot locate your package, please contact us through this page:support@arrechouse.com
You should also reach out to your shipping agent to inform them that you have not received your package, request them to initiate an investigation, and provide them with a claim for a lost parcel along with a tracking number. Unfortunately, this can only be done by the consignee (otherwise, we will handle it for you). Once you submit your claim, please send us the claim number. The inquiry for a missing parcel can be traced by the shipping agent, which may take up to 15 business days. Once the delivery agency confirms the loss of the package, we will arrange for its return or provide a refund accordingly. If the customer refuses to cooperate with us, we will bear the loss.
Address: 3769 Dufferin Street,Toronto,Ontario,M6H 4B6
Phone Number：+1 (430) 257-0189
Hours: 24x7
Email: support@arrechouse.com