FAQs
Order Related:
- To cancel an order, contact us at support@arrechouse.com before the order is shipped.
- Orders cannot be canceled once the goods have been shipped.
- Email notification will be sent when the order is shipped.
- If you no longer want the package, contact customer support to arrange a return after receiving it.
Payment:
- Accepts credit cards, debit cards, and bank account payments.
Email and Address Correction:
- Contact customer support for assistance in changing email addresses and addresses.
- Order itself cannot be changed.
Discount Codes:
- Only one discount code can be used per order.
- Contact support@arrechouse.com for discount information on large purchases or customization.
Shopping for Lighting:
- Determine your budget.
- Gather visual inspiration from magazines or design websites.
- Collect fabric swatches or color chips for redecorating.
Power Supply Selection:
- Consider the application environment (indoor dry, indoor damp, outdoor).
- Calculate total wattage by multiplying the total number of feet by the wattage per foot.
- Select a power supply equal to or greater than the total wattage.
- Customization options available.
Chandelier Installation:
- Each product includes installation instructions.
- If installation is complex, consult a licensed contractor or electrician.
Returns:
- Initiate a return by emailing support@arrechouse.com with photos/videos and order number.
- Return eligibility determined within 3 business days.
- Follow provided return address and instructions.
- Use a shipping method with tracking and signature.
- Inspections and replacements/refunds within 3-5 working days.
- Refer to Return Policy for more details.
Warranty:
- Products have a 3-year warranty (excluding bulbs).
- Contact support@arrechouse.com for warranty-related issues.
- Provide pictures and videos of the problems.
- Solutions provided within 12 hours.
- Refer to Warranty Policy for more details.
Contact Information:
Address: 3769 Dufferin Street, Toronto,Ontario, M6H 4B6
Phone Number：+1 (430) 257-0189
Hours: 24x7
Email: support@arrechouse.com